FAQ

Welcome to TradePix’s help center! Below are answers to the most common questions about your order, payment, shipping, and customer support. If you don’t find what you’re looking for, please feel free to contact us at [email protected] or call us at (620) 202-1950.

Company Information:
Business Name: TradePix
Business Address: 1373 Pennsylvania Street, Wichita, KS 67214, United States

  1. How to Place an Order?
    Browse products, add items to your cart, and proceed to checkout. Fill in shipping details, select a payment method (see Payment Policy), and confirm your order. A confirmation email will be sent once processed.
  1. What Payment Methods Are Accepted?
    We accept the following payment methods:
  • Credit/Debit Cards: American Express, Discover, JCB, MasterCard, Visa
  • Digital Wallets: Apple Pay

All transactions are secured with 128-bit SSL encryption. For more information, including currency conversion and refund processing times, please visit our Payment Policy.

  1. How Long Does Delivery Take?
    Order Processing Time: 1–3 business days (may vary during peak periods or promotions)
    Shipping Time:
  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 3–7 business days

Total Estimated Delivery Time:

  • Standard: 8–18 business days
  • Expedited: 4–10 business days

Please note that delivery may be delayed due to holidays or unforeseen circumstances.
For full shipping details, see our Shipping Policy.

  1. What If My Order Is Damaged or Lost?
    We are not liable for damaged or lost items during transit. If your package arrives damaged, contact the carrier directly to file a claim and retain all packaging materials.
    If you need assistance or have urgent questions, please contact us via email.
  1. How to Cancel or Modify an Order?
    To cancel or change your order, please contact us as soon as possible via email or call us at (620) 202-1950. If the order has already been shipped, we will attempt to intercept it.
  1. What Are Your Return/Refund Policies?
    You may return unused items within 30 days of delivery, provided they are in original condition with tags and packaging intact.

Refunds for unshipped orders are processed within 1–5 business days. Refunds for shipped orders are processed after we receive the returned item, which can take 7–14 business days or longer.

For full terms and conditions, please refer to our Shipping Policy.

  1. How to Track My Order?
    Once your order is shipped, you will receive a tracking number via email within 24 hours. You can use this number on the carrier’s website to monitor your shipment status and estimated delivery date.
  1. What If I Encounter Payment Issues?
    If you experience any issues during the payment process, please contact our customer service team immediately via email.

Support Hours:
Monday–Friday: 9:00 AM – 10:00 PM
Holidays: 10:00 AM – 5:00 PM

Mailing Address (for general inquiries):
1373 Pennsylvania Street, Wichita, KS 67214, United States